How are you different from other recruiters?

I spent 10+ years leading Customer Success teams before starting SuccessEngine. I built Zoom's APAC CS function and trained recruiters at LinkedIn on sourcing. When I assess candidates, I'm not guessing—I've done the job. I know what good looks like and I can spot red flags other recruiters miss.

What roles do you recruit for?

Post-sales customer-facing roles across the full customer lifecycle: Customer Success Management, Account Management, Renewals, Onboarding, Implementation, Professional Services, Technical Account Management, CS Ops, Customer Experience. If the role sits between "closed deal" and "renewed customer," I probably cover it.

How quickly can you find candidates?

Qualified candidates in your inbox within a week. Guaranteed. I don't send you a pile of resumes, I send people I've already screened and would hire myself.

What's your pricing model?

Two options: Embedded (Retained): Monthly retainer plus placement fee. Best for companies hiring multiple roles or building out their post-sales function. Contingency: No upfront cost. % of base salary for the first hire, reducing with each additional role. Best for single hires or companies who want to test the waters first.

Do you only work in Australia?

I specialise in APAC but work with companies hiring remotely or globally. If you're building a CS team anywhere and want someone who understands the function, let's talk.

Customer Success

Recruitment.

From someone who's done the job

Learn more

Trusted by startups, scaleups and enterprises

"I take every Customer Success challenge personally, as if I was building my own CS function" - Huey Le, Director

Huey Le

FOUNDER & DIRECTOR

I'm Huey Le. I spent 10+ years in Customer Success, hiring CSMs across the APAC region and working as a consultant building programs for startups and scaleups.

I also worked at LinkedIn, training agency recruiters on how to actually source talent.

I started SuccessEngine because I was a candidate looking for a Customer Success role and too many times spoke to recruiters who didn't understand the role.

I can spot these gaps because I've sat in your seat. That's why I only recruit for roles I genuinely understand and why I turn down everything else.

Our Customer Success Services & Pricing

Recruitment

Most recruiters treat post-sales roles as an afterthought. They keyword-match resumes, send you candidates who think Customer Success is glorified support, and waste your time with people who interview well but can't do the job.

I'm not that recruiter.

When I assess candidates, I'm evaluating them the way I'd evaluate someone joining my own team. I know the right questions to ask—and I know when someone's bluffing.

Candidates in your inbox within a week. Guaranteed.

Embedded (Retained):

I work as an extension of your team. Dedicated focus on your roles, no competing with other agencies, and my full attention until the job's done.

Monthly retainer plus placement fee. Predictable costs, aligned incentives, and a true partnership.
Best for: Companies hiring multiple roles or building out their post-sales function.

Contingency

No upfront cost. You only pay when I make a placement.

Competitive placement fee of base salary for the first hire, reducing with each additional role. The more we work together, the better it gets.

Best for: Single hires or companies who want to test the waters first.

Customer Success Coaching

Perfect for new and experienced Customer Success Leaders who need additional help.

What you get:

1:1 weekly coaching sessions (1 hour each)
Unlimited Slack and email access
Strategic CS guidance and best practices
Performance improvement planning
Weekly action plans and accountability
Remote or in-person options

Book a free call

Roles I Place

Post-sales customer-facing roles across the full customer lifecycle:

Customer Success Management (CSM to VP to CCO)
Account Management
Renewals Management
Onboarding and Implementation
Professional Services
Technical Account Management
Solutions Consultants (post-sales)
Customer Support Leadership
Customer Operations and CS Operations
Customer Experience
Customer Education and Training

If the role sits between 'closed deal' and 'renewed customer, I probably cover it.

Why our customers believe in us

SuccessEngine has played a pivotal role in developing our Customer Success function. With their assistance, we have streamlined our internal processes and transformed our approach to consistently delivering value to our customers

Helder Klemp, Co-Founder and CEO, DNX Solutions

As our CX team expanded rapidly from two to nine members, we encountered the typical challenges of scaling up. Huey came highly recommended to help mature our CX processes and develop a more targeted onboarding experience for our users. He excelled in researching and formulating strategies, but crucially for our time-strapped team, he was hands-on in implementing his recommendations. I greatly valued his advice; he was consistently accessible and prompt in providing thoughtful responses - an absolute pleasure to work with!

Zoe Lowres, Co-Founder, Programa

As a startup about to launch a Customer Success team, Huey was hugely helpful in validating our plans with some valuable advice on what to change that I feel is going to make a substantial difference in the activation and retention of our customers. Really pleased to have had the chance to speak with someone of Huey's experience

Martin Taylor, Co-Founder and CEO, AlphaGen Analytics

Building the Customer Success

community in Australia

We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.

Why work with me?

I've done the job. 10+ years leading CS teams. I'm not learning your function on your time.

I only recruit post-sales roles. No generalist juggling sales, engineering, and CS. This is all I do.

I trained recruiters at LinkedIn. I know how to find people who aren't actively looking.

I screen for substance. You won't waste time on bad interviews.

I move fast. Qualified candidates in a week. Guaranteed.

FAQ's

How are you different from other recruiters?

I spent 10+ years leading Customer Success teams before starting SuccessEngine. I built Zoom's APAC CS function and trained recruiters at LinkedIn on sourcing. When I assess candidates, I'm not guessing—I've done the job. I know what good looks like and I can spot red flags other recruiters miss.
What roles do you recruit for?

Post-sales customer-facing roles across the full customer lifecycle: Customer Success Management, Account Management, Renewals, Onboarding, Implementation, Professional Services, Technical Account Management, CS Ops, Customer Experience. If the role sits between "closed deal" and "renewed customer," I probably cover it.
How quickly can you find candidates?

Qualified candidates in your inbox within a week. Guaranteed. I don't send you a pile of resumes, I send people I've already screened and would hire myself.
What's your pricing model?

Two options:
Embedded (Retained): Monthly retainer plus placement fee. Best for companies hiring multiple roles or building out their post-sales function.
Contingency: No upfront cost. % of base salary for the first hire, reducing with each additional role. Best for single hires or companies who want to test the waters first.
Do you only work in Australia?

I specialise in APAC but work with companies hiring remotely or globally. If you're building a CS team anywhere and want someone who understands the function, let's talk.