Build your 

Customer Success 

Function without the risk

Get expert Customer Success leadership and coaching.

Complete Customer Success solutions starting at just $1,000/month.

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Certified Winning By Design Revenue Architect

Trusted by a dozen startups, scaleups and enterprises

Meet your Customer Success Architect

Hi, my name is Huey Le, and I've spent 10+ years building Customer Success functions that drive results. I am also a certified Revenue Architect at Winning By Design.


My Track Record:


  • Built Zoom's APAC Customer Success from the ground up across Australia, India, Japan, Korea, Philippines, and Singapore.
  • Managed $50M+ ARR with a team of 15+ Customer Success professionals
  • Achieved 99% customer retention and 105% average renewal rates (industry average: 85% retention)
  • Led Customer Success transformations for companies from Series A to enterprise scale.


Why I Started SuccessEngine:


After seeing too many promising startups waste $200K+ on wrong CS hires or struggle with inexperienced teams, I knew there had to be a better way.


The traditional approach is broken: hire expensive, hope for the best, and learn through costly mistakes.


I created SuccessEngine to give founders access to the same world-class Customer Success strategies I built at enterprise scale - without the enterprise costs or risks.


My Approach:


  • No cookie-cutter solutions. Every Customer Success function I build is tailored to your specific customer base, business model, and growth stage.
  • Focus on sustainable systems. I don't just solve today's problems - I build frameworks that scale with your growth.
  • Complete ownership. From strategy to hiring to training, I take responsibility for building your entire CS function until it's running independently.


Because at the end of the day, Customer Success isn't about processes or tools - it's about creating genuine value for the people who trust you with their business


Let's chat

"I take every opportunity personally, as if it were for my own company" - Huey Le,  Director



The Customer Success Dilemma

You know you need Customer Success, but the traditional path is expensive and risky

Traditional Hiring Challenges

  • $80K-$150K+ annual salary plus benefits.
  • 3-6 months to find the right candidate.
  • Risk of bad hire costing 2-3x the salary.
  • Limited experience in the industry.

Our Solution

  • From $1,000 a month.
  • Start immediately - no lengthy hiring process.
  • Proven expertise across multiple industries.
  • Flexible support as you grow.


Three ways to access Customer Success expertise


Fractional Customer Success Leadership


Build your CS function with proven expertise, not expensive experimentation


Perfect for:


  • Startups ready for Customer Success but not ready for a $150K+ hire.
  • Companies needing a CS strategy but lacking internal expertise.
  • Teams wanting to test CS approaches before scaling.
  • Organisations requiring interim CS leadership during transitions.

What you get:



  • Complete CS strategy development and execution
  • Customer health scoring and success plan frameworks
  • Team hiring, training, and enablement support
  • Weekly leadership meetings and strategic guidance
  • Direct customer support for high-value accounts when needed
  • Metrics tracking and reporting systems


Book a free call

1:1 Customer Success Coaching


Give your CS team expert guidance without hiring a senior leader from $1,000 a month.


  Perfect for:


  • Startups with 1-3 CSMs who need experienced mentorship.
  • Scaleups where the CS team lacks senior leadership.
  • Companies whose CSMs are struggling without proper guidance.
  • Organisations wanting to develop their CS talent before promoting internally.

What your team gets:


  • Weekly 1-hour coaching sessions for your CSM(s).
  • Unlimited Slack and email access for urgent customer situations.
  • Strategic guidance on complex customer scenarios.
  • Career development planning to retain your best CS talent.


Book a free call

Why our customers believe in us

SuccessEngine has played a pivotal role in developing our Customer Success function. With their assistance, we have streamlined our internal processes and transformed our approach to consistently delivering value to our customers.


Helder Klemp

Co-Founder and CEO

DNX Solutions

As our CX team expanded rapidly from two to nine members, we encountered the typical challenges of scaling up. Huey came highly recommended to help mature our CX processes and develop a more targeted onboarding experience for our users. He excelled in researching and formulating strategies, but crucially for our time-strapped team, he was hands-on in implementing his recommendations. I greatly valued his advice; he was consistently accessible and prompt in providing thoughtful responses - an absolute pleasure to work with!

Zoe Lowres

Co-Founder

Programa

As a startup about to launch a Customer Success team, Huey was hugely helpful in validating our plans with some valuable advice on what to change that I feel is going to make a substantial difference in the activation and retention of our customers. Really pleased to have had the chance to speak with someone of Huey's experience.


Martin Taylor

Co-Founder and CEO

AlphaGen Analytics

Building the Customer Success 

community in Australia

    We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.


FAQ's

  • What exactly is Fractional Customer Success?

    Fractional Customer Success leadership means you get access to an experienced leader who works with your company part-time, typically 10-20 hours per week. We focus on building your CS strategy, processes, and systems while enabling your team to execute customer-facing activities. You receive the strategic expertise and leadership guidance of a senior Customer Success executive without the full-time salary and commitment.

  • Can you help us hire our own CS team later?

    Absolutely. Part of our fractional service includes assisting with recruiting and enabling your future Customer Success team. We help you define the role, interview candidates, and then train them using the processes and strategies we've developed together.

  • Do you work directly with our customers?

    No, we work behind the scenes as your fractional CS leader. We focus on building your Customer Success strategy, processes, and enabling your team to deliver exceptional customer experiences. You and your team remain the face of customer interactions while we provide the strategic guidance and leadership expertise.

  • How do you ensure confidentiality?

    We sign comprehensive NDAs and treat all client information with strict confidentiality. With over a decade of experience working with enterprise clients, we understand the importance of protecting sensitive business information..