Build and Scale your

Customer Success 

Function without the risk

Get expert CS leadership or Customer Success recruitment

Trusted by startups, scaleups and enterprises

"I take every Customer Success challenge personally, as if I was building my own CS function" - Huey Le,  Director


Huey Le

FOUNDER & DIRECTOR

   Hi, my name is Huey Le. A former Customer Success leader building a specialised Customer Success Recruitment and Consulting business that drive results. I am also a certified Revenue Architect at Winning By Design.


Why I Started SuccessEngine:


SuccessEngine started as a Customer Success recruitment agency in 2022. But after seeing too many promising startups waste their money on wrong CS hires or struggle with inexperienced teams, I knew there had to be a better way.


So I branched out into Customer Success consulting and fractional leadership, helping startups with building their CS functions properly BEFORE they hired full-time teams.


After helping dozens of companies build their Customer Success strategy, I realised the real problem was that companies needed both expert CS leadership AND access to the right talent - but existing solutions only provided one or the other.


Today, SuccessEngine offers two complementary services: Customer Success Coaching to build your foundation, and CS Recruitment to scale with the right talent.



My Approach:


For Customer Success Recruitment


  • I assess candidates the way I'd assess my own team
  • Technical CS skills, strategic thinking, customer empathy
  • I understand the real job requirements behind CS titles
  • I can spot red flags other recruiters miss
  • I match candidates to your actual challenges, not just job descriptions



For Customer Success Consulting


  • I build CS functions the way I'd build my own
  • Strategic framework development, not just advice
  • Hands-on leadership that delivers measurable results
  • Proven playbooks that work across APAC markets



Our Customer Success Services & Pricing

Customer Success Recruitment

Fixed Fee Recruitment

Monthly or upfront payment - if your hire leaves, you stop paying and we'll find a replacement at no cost.

What you get:


  • Proactive headhunting for all junior CSM to senior CS roles, including Director, VP, Chief Customer Officer.
  • Active candidate sourcing using LinkedIn Recruiter and our extensive APAC network of CS professionals
  • Complete recruitment management
  • CS expertise - we understand what great Customer Success looks like in practice
  • Market intelligence on CS salary benchmarks
  • 6 month replacement guarantee for all placements
  • Flexible Payment Plan over 12 months- if your hire leaves, you stop paying and we'll find a replacement at no cost.


Roles we cover:


  • Customer Success Management
  • Customer Success Leadership - Team Lead, Head, VP and Chief Customer Officer
  • Renewals Management
  • Onboarding Specialists and Managers
  • Implementation Management
  • Technical Account Management
  • Customer Operations 



Contact us for Pricing

Customer Success Coaching

$1,000 Per month 

 Perfect for new and experienced Customer Success Leaders who need additional help.

What you get:


  • 1:1 weekly coaching sessions (1 hour each)
  • Unlimited Slack and email access
  • Strategic CS guidance and best practices
  • Performance improvement planning
  • Weekly action plans and accountability
  • Remote or in-person options


Book a free call

Why our customers believe in us


SuccessEngine has played a pivotal role in developing our Customer Success function. With their assistance, we have streamlined our internal processes and transformed our approach to consistently delivering value to our customers


Helder Klemp, Co-Founder and CEO, DNX Solutions


As our CX team expanded rapidly from two to nine members, we encountered the typical challenges of scaling up. Huey came highly recommended to help mature our CX processes and develop a more targeted onboarding experience for our users. He excelled in researching and formulating strategies, but crucially for our time-strapped team, he was hands-on in implementing his recommendations. I greatly valued his advice; he was consistently accessible and prompt in providing thoughtful responses - an absolute pleasure to work with!

Zoe Lowres, Co-Founder, Programa


As a startup about to launch a Customer Success team, Huey was hugely helpful in validating our plans with some valuable advice on what to change that I feel is going to make a substantial difference in the activation and retention of our customers. Really pleased to have had the chance to speak with someone of Huey's experience

Martin Taylor, Co-Founder and CEO, AlphaGen Analytics

Building the Customer Success 

community in Australia

    We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.


FAQ's

  • What services does SuccessEngine offer?

    We offer three main services: Customer Success Consulting (strategy, leadership, and coaching), Customer Success Recruitment Agency (headhunting and executive search), and SuccessJobs Platform (APAC's largest CS job board at csuccessjobs.com).

  • How does your payment plan work compared to traditional recruitment fees?

    Most agencies charge up to 18% of the candidate's first-year salary, all due upfront or within 30 days. So for a $120K Customer Success Manager, you're looking at $21K hitting your budget immediately.


    My payment plan is different:


    • Fixed fee regardless of the final salary
    • Spread over 12 monthly payments 
    • Same expert recruitment process.
    • No percentage games or surprise costs

    Why I offer this: I've seen too many growing companies delay important CS hires because of cash flow concerns. Great companies shouldn't have to choose between hiring the right person and managing their budget. The payment plan lets you get the CS talent you need while keeping your working capital intact for other growth initiatives.

    You get the same thorough process I'm known for - just with payment terms that make sense for your business.

  • Do I have to use all services together?

    Not at all! Each service delivers value independently. Many clients only use our consulting, others only use our recruitment agency, and some companies just post jobs on our platform without using any other services.

  • I'm looking for a new job in Customer Success. Can you help?

    Yes. We receive a high volume of applications and unfortunately can't speak with everyone personally. The best way to stay connected is to join our Talent Pool - we'll then reach out when we have roles that match your experience and salary expectations

  • Can you help us hire CS team members after consulting?

    Absolutely! Many consulting clients later use our recruitment agency because we already understand their CS function and exact requirements. You're also free to use our job board platform or hire independently

  • Do you offer any guarantees?

    Yes. Because you're paying monthly, if your CS hire doesn't work out, you simply stop paying. With other agencies, if the person leaves after month 4, you don't get any money back. With my payment plan, you'd hardly be out of pocket.

  • Do you work globally?

    Yes we do. We work on all Customer Success roles

  • What is CSuccessJobs?

    It's APAC's largest Customer Success job board (csuccessjobs.com), featuring 500+ CS opportunities from companies like Microsoft, Freshworks, and Vanta. It operates independently from our consulting and recruitment agency.

  • Is the job board free to use?

    Yes, it's completely free for job seekers and employers can post jobs for free.

  • How is the job board different from your recruitment agency?

    The job board allows direct applications between candidates and employers with minimal intermediary involvement. Our recruitment agency provides hands-on headhunting, screening, and management throughout the entire hiring process.