We partner with technology leaders and founders to unlock their revenue and growth potential through our cost-effective audit, build and scale framework
Martin Taylor, Co-Founder, Qurate
As a startup about to launch a customer success team Huey was hugely helpful in validating our plans with some valuable advice on what to change that I feel is going to make a substantial difference in the activation and retention of our customers. Really pleased to have had the chance to speak with someone of Huey's experience and looking forward to connecting again in the future!
Viren Thakrar, Co-Founder, In the Game
A really practical and insightful session with Huey. I got some good ideas around customer onboarding that I can quickly implement to help speed up time to value. Thanks Huey!
As a former Customer Success leader with over a decade of experience in the SaaS industry,
We know what it takes to build a scalable Customer Success function that drives revenue, retention and customer advocacy.
We work with startups, scaleups and global enterprise tech companies across Australia, New Zealand and Asia.
We review and deep-dive into each stage of your customer lifecycle to identify your strengths and weaknesses.
We provide you with a detailed recommendation report with actionable steps. We'll get our hands dirty by executing the plan and creating a detailed custom playbook for your customer segments and lifecycle.
We'll continue to support you on a cost-effective hourly or monthly retainer starting from $750 AUD plus GST a month.
We'll work with you to understand your customer journey from sign-up to contract renewal and identify areas for improvement to help your customers adopt your product and reduce their time to value.
We'll analyse your customer data to learn why your customers churn and build a strategy to help reduce churn.
We'll roll up our sleeves and review your whole existing customer operations, engagement strategy, team structure and technology stack and provide you with a detailed report with actionable steps
We'll start by reviewing your existing Customer Success strategy and set up your customer segments. We'll then create a detailed tailored playbook for your customers segments and lifecycle.
Count on us to provide coaching and leadership support for your Customer Success team.
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