Customer Success
Done by someone who's been there.
Post-sales recruitment from someone who's actually done the job. I screen candidates the way I'd screen someone joining my own team. Qualified candidates in your inbox within a week.
WHAT CLIENTS SAY
Trusted by startups, scaleups and enterprises
SuccessEngine has played a pivotal role in developing our Customer Success function. With their assistance, we have streamlined our internal processes and transformed our approach to consistently delivering value to our customers
Helder Klemp, Co-Founder and CEO, DNX Solutions
As our CX team expanded rapidly from two to nine members, we encountered the typical challenges of scaling up. Huey came highly recommended to help mature our CX processes and develop a more targeted onboarding experience for our users. He excelled in researching and formulating strategies, but crucially for our time-strapped team, he was hands-on in implementing his recommendations. I greatly valued his advice; he was consistently accessible and prompt in providing thoughtful responses - an absolute pleasure to work with!
Zoe Lowres, Co-Founder, Programa
As a startup about to launch a Customer Success team, Huey was hugely helpful in validating our plans with some valuable advice on what to change that I feel is going to make a substantial difference in the activation and retention of our customers. Really pleased to have had the chance to speak with someone of Huey's experience
Martin Taylor, Co-Founder and CEO, AlphaGen Analytics
WHY SUCCESSENGINE
Most recruiters don't understand Customer Success
I've done the job
10+ years in CS leadership. I built Zoom's APAC CS function and programs for over a dozen startups and scaleups. I know what separates a great CSM from someone who interviews well but can't do the work.
I headhunt, not post ads.
The best CS talent isn't on job boards. I source passive, currently employed professionals through direct outreach and my network built over the years running the Customer Success community.
Speed without sacrifice
Qualified candidates in your inbox within a week. I narrow the funnel so you only interview the best 3-5 people. No resume pile, no wasted time.
POSITIONS WE RECRUIT
Every post-sales role, covered.
Customer Success
- Customer Success Associate
- Customer Success Manager
- Senior / Enterprise CSM
- CS Team Lead
- Director of Customer Success
- VP / Head of Customer Success
- Chief Customer Officer (CCO)
Account and Renewals
- Account Manager
- Senior Account Manager
- Renewals Manager
- Renewals Specialist
- Director of Account Management
- VP of Client Services
Onboarding/Implementation
- Onboarding Specialist
- Implementation Manager
- Professional Services Consultant
- Solutions Consultant (Post-Sales)
- Technical Account Manager
- Director of Professional Services
Support
- Customer Support Manager
- Head of Support
- Customer Experience Manager
- Director of Customer Experience
CS & Revenue Operations
- CS Operations Analyst
- CS Operations Manager
- Director of CS Ops
- Revenue Operations (CS-focused)
Education & Enablement
- Customer Education Specialist
- Customer Training Manager
- Enablement Lead
- Director of Customer Education
ENGAGEMENT MODELS
Two ways to work with us
Contingency
No upfront cost. You only pay when I make a placement. Competitive placement fee, reducing with each additional role. The more we work together, the better it gets.
- Pay only on successful placement
- Competitive fee as % of base salary
- Volume discounts for multiple hires
- Replacement guarantee included
- Qualified shortlist within 7 days
Embedded (Retained)
I work as an extension of your team. Dedicated focus on your roles, no competing with other agencies, and my full attention until the job's done. Monthly retainer plus placement fee.
- Monthly retainer + reduced placement fee
- Exclusive, priority search
- Ideal for multiple hires or hard-to-fill roles
- Weekly reporting and pipeline updates
- Strategic hiring advice included
MEET THE FOUNDER
" I take every Customer Success challenge personally"
I spent 10+ years in Customer Success, hiring CSMs across the APAC region and working as a consultant building CS programs for startups and scaleups.
I built Zoom's APAC CS function and worked at LinkedIn, training agency recruiters on how to actually source talent. I started SuccessEngine because too many recruiters don't understand Customer Success and too many CS professionals don't get the career support they deserve.
Whether I'm finding your next hire or coaching your future CSM, I can spot the gaps because I've sat in your seat.
Building the Customer Success
community in Australia
We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.
